No. While supporting local agriculture is an important part of our mission, not everything available through Fresh by 4Roots is locally grown.

Our selection may include:

• Produce grown at the 4Roots Farm Campus
• Products from local Florida farms and producers
• Products from regional farms and producers
• Organic and conventional products sourced through trusted produce providers such as FreshPoint
• Specialty grocery products from other suppliers and producers

Florida's climate allows us to source many incredible products locally, but not every fruit, vegetable, or grocery item can be produced locally year-round.

When a product is locally grown, we will identify it as local on the product listing whenever possible. If a product is not specifically identified as local, it should not be assumed to be locally grown.

No. Fresh by 4Roots is our online farmers market and grocery marketplace, so the Fresh by 4Roots name on our website or an order does not mean every individual product was grown by 4Roots.

Products that are grown at the 4Roots Farm Campus will be specifically identified as such in their product listing.

Other products may come from local farm partners, regional producers, or other trusted suppliers.

Check the individual product listing before adding an item to your cart. Products that are locally grown will be identified as Local and may also include the name of the farm or producer when that information is available.

Some products may specifically state that they were grown at the 4Roots Farm Campus.

If a product does not say that it is local, please do not assume that it was grown locally or in Florida.

Because sourcing can occasionally change based on harvests and availability, customers for whom product origin is especially important are always welcome to contact us before ordering.

The easiest way to prioritize local products is to shop products specifically identified as Local or on the Local Florida Favorites Collection on Fresh by 4Roots.

Look for the Local designation and sourcing information on individual product pages. When available, we may also identify the specific farm or producer responsible for growing or making the product.

Our local selection changes throughout the year, so you'll typically see different products become available as Florida's growing seasons change.

If shopping exclusively local is important to you, we recommend verifying that each product is identified as local before adding it to your order.

When we identify a product as Local, we are indicating that it was grown or produced within our defined local sourcing area, with an emphasis on supporting Florida farms and producers.

Whenever possible, we provide additional sourcing information on the product page, including the farm, producer, or growing location.

"Local" and "organic" are separate classifications. A local product is not necessarily certified organic, and a certified organic product is not necessarily locally grown.

FreshPoint is one of the produce providers we use to supplement our local selection and provide customers with access to a wider variety of fresh produce.

Local availability can change significantly throughout the year due to Florida's growing seasons, weather, crop availability, and individual farm harvests. Working with produce providers such as FreshPoint allows us to offer items that may not currently be available from our local farm partners.

Products sourced through FreshPoint may come from Florida, elsewhere in the United States, or other growing regions depending on the product and time of year.

A product sourced through FreshPoint should not automatically be considered locally grown. If we identify a FreshPoint-sourced product as local, it means we have information confirming that product meets our local sourcing standards.

Agriculture is seasonal. Even in Florida, many fruits and vegetables aren't available locally throughout the entire year.

Weather, temperature, growing cycles, crop failures, harvest quantities, and demand can all affect what our local farm partners have available from week to week.

Rather than limit Fresh by 4Roots exclusively to what is currently being harvested locally, we supplement our local selection with products from trusted providers. This allows customers to purchase everyday staples alongside locally grown and seasonal products in a single order.

Our goal is to prioritize and highlight local agriculture while being transparent about what is and isn't local.

Yes. Our local selection can change considerably throughout the year.

Florida farms produce different crops during different growing seasons, and availability can even change from week to week depending on weather and harvest conditions.

This means you may see an abundance of certain locally grown vegetables, fruits, greens, or herbs during their peak season and fewer local options at other times of the year.

Shopping seasonally is one of the best ways to find the widest variety of locally grown products through Fresh by 4Roots.

These terms describe different things and aren't interchangeable.

Local refers to where a product was grown or produced. It does not automatically mean the product is organic.

Organic is used for products that meet applicable organic certification and labeling requirements. An organic product can be grown locally, elsewhere in the United States, or internationally.

Organic Practices means a farm uses growing methods associated with organic agriculture but the product or farm may not be USDA Certified Organic. Depending on the farm, these practices may include avoiding synthetic pesticides, herbicides, or fertilizers and using more sustainable growing methods.

A product can therefore be local but not organic, organic but not local, or local and grown using organic practices without being Certified Organic.

No. The 4Roots Farm Campus is not USDA Certified Organic. However, all produce grown at the 4Roots Farm Campus is grown using organic practices.

This means our farm follows organic growing methods, but because the farm is not USDA Certified Organic, we do not label products grown at the 4Roots Farm Campus as "Certified Organic."

Products grown on our campus will be identified as locally grown using organic practices so you can clearly understand both where your food was grown and the growing methods used.

Whenever possible, we include the farm or producer on the product page.

However, sourcing can sometimes change based on availability, particularly for products obtained through produce distributors. If knowing the exact farm, growing region, or country of origin is important to your purchasing decision and that information isn't listed, please contact us before placing your order.

We'll be happy to provide the sourcing information available to us.

If you have a sourcing preference, please contact our team and we'll do our best to accommodate it.

Because product availability and suppliers can change, we may not always be able to guarantee a particular grower or brand. When possible, we can add a note to your customer account documenting your preference.

If we're unable to accommodate a sourcing preference for a particular item, our team can help determine the best available option.

Yes. Fresh by 4Roots offers more than produce, including products from a variety of farms, ranches, makers, and food producers.

As with our produce, local and organic are separate attributes. Some products may be local, some may be certified organic, some may be both, and others may be neither.

Check each product listing for its specific sourcing, producer, and certification information.

To order, visit freshby4roots.com, select your items, and choose Store Pickup, Local Delivery, or Shipping. After completing your purchase, you will receive an email confirmation with your Order ID.

Yes, we offer local delivery within a 30-mile radius of our warehouse, including Orlando and surrounding areas. If you're outside the delivery zone, shipping is also available on limited items (Ex: All Local CSA Box).

Pickup is available at the following locations:

• 4Roots Warehouse: Tuesday–Friday 10 AM–3 PM

Get Directions

• 4Roots Farmers Market: 2nd Saturday of every month

Get Directions

• Oakland Farmers Market: 4th Thursday of every month

Get Directions

• Lake Nona Farmers Market: 3rd Wednesday of every month

Get Directions

• 4Roots Warehouse: Drive up to the curbside pickup area (look for green signs) and text your name and order ID to 407-955-5301.
• Farmers Markets: Visit us at the Mobile Market

Your order will be prepared for the selected date and location. We will notify you via text and email when your order is ready for pickup.

Yes, they just need to provide the order ID and the name under which the order was placed.

If you miss your pickup window, your order will be available at the next available time slot.

Yes! Simply place another order and include both order IDs in the notes section. We’ll package your purchases together.

If you place a second Local Delivery order we will refund the 2nd delivery fee if they are sent together.

If an item is not available online, it may be out of stock or discontinued. We update our inventory regularly, so check back for availability.

If an item is missing, it may have been out of stock or didn't meet quality standards. You will be refunded for any missing items. Please contact us if you have questions or concerns.

We use minimal plastic packaging to ensure freshness. If you prefer no plastic, please mention it in your order notes, and we will accommodate your request.

Yes! The 4Roots Farmers Market is open the second Saturday of every month from 9 AM - 1 PM. We'd love to see you there!

To cancel your order, call or text us at 407-974-7846.

Tuesday - Friday: 10 AM - 3 PM

For the quickest response, please text us at 407-974-7846. We also welcome calls and emails. You can reach us at fresh@4rootsfarm.org.

To sign up for a subscription, simply select the product or box you want, choose the subscription option, and provide your payment details. Subscriptions will automatically renew based on your selected frequency (weekly, bi-weekly, etc.). You'll receive your items at your preferred delivery or pickup time.

Yes! You can easily update your subscription by logging into your account and modifying your order details, delivery preferences, or payment information. If you need help, feel free to contact our customer support team.

Once you’ve signed up, you can manage your subscription from your account dashboard. You can pause, cancel, or update your subscription, and review past orders.

If you need to skip a delivery, you can do so directly from your account dashboard. You can skip a specific week, and your subscription will automatically resume after that. If you need assistance, contact our customer support team.

Currently, SNAP EBT can only be used for one-time purchases, not subscription orders. For eligible items, you can pay with your SNAP EBT card during checkout for a single purchase.

Fresh Access Bucks (FAB) can only be applied to one-time purchases that include locally grown produce. At checkout, you can use your SNAP EBT card, and FAB will automatically apply as a discount for qualifying items on that order.

The date printed on raw milk is provided by the producer and helps customers understand the freshness and recommended use of the product.

Raw milk is a highly perishable refrigerated product and should be kept properly refrigerated. Always follow the storage and handling instructions provided on the product packaging.

If you have a question about the date on a specific bottle of milk you received, please contact our team and we'll be happy to help.

Storage depends on the type of produce. Most leafy greens, berries, herbs, and cut produce should be refrigerated promptly, while some items such as bananas, tomatoes, potatoes, onions, and certain whole fruits may be best stored differently.

For the best quality, refrigerate perishable items as soon as possible after receiving your order and follow any storage instructions included on the product or packaging.

Unless a product is specifically labeled as ready-to-eat or pre-washed, we recommend washing fresh fruits and vegetables under clean running water before preparing or eating them.

Even locally grown, organic, or organically grown produce should be properly washed and handled before consumption.

Fresh and locally grown produce doesn't always look identical to conventional grocery store produce. Natural variations in size, shape, color, and appearance are common, particularly with seasonal products and items sourced from smaller farms.

Minor cosmetic imperfections do not necessarily mean that a product is spoiled or poor quality.

However, if you receive an item that appears damaged, spoiled, or otherwise unusable, please contact us so our team can review it.

Fresh produce naturally varies based on the farm, variety, season, weather, and harvest.

For example, squash, avocados, tomatoes, citrus, and other produce may be larger or smaller from one harvest to another. Color, shape, and ripeness can also vary.

We do our best to accurately represent products online, but product photos are representative and the exact appearance of the food you receive may differ.

We want you to be happy with the quality of your order. If you receive an item that is damaged, spoiled, or otherwise not in acceptable condition, please contact Fresh by 4Roots Customer Service as soon as possible.

Providing your order number, the affected product, and a photo of the item when possible will help our team review the issue quickly.

Some fruits and vegetables may arrive at different stages of ripeness depending on the product, harvest, and supplier.

Certain produce continues to ripen after harvest and may need additional time at room temperature before it is ready to eat. This is common with items such as avocados, bananas, pears, peaches, and tomatoes.

If you're unsure whether a product needs additional time to ripen or believe there is a quality issue, please contact our team.

No. Fresh by 4Roots is committed to offering produce that is either Certified Organic or grown using organic practices.

Our Certified Organic products are sourced from growers that meet applicable organic certification standards. Products identified as grown using organic practices come from farms that follow organic growing methods but may not be USDA Certified Organic.

Because organic production can still permit certain approved pest-management products, we do not use "pesticide-free" as a blanket term for all of our produce. Instead, we identify products as Certified Organic or grown using organic practices so customers can understand how their food was grown.

If you have questions about the growing practices or sourcing of a specific product, please contact our team and we'll be happy to provide the information available to us.

Some fruits and vegetables may arrive at different stages of ripeness depending on the product, harvest, and supplier.

Certain produce continues to ripen after harvest and may need additional time at room temperature before it is ready to eat. This is common with items such as avocados, bananas, pears, peaches, and tomatoes.

If you're unsure whether a product needs additional time to ripen or believe there is a quality issue, please contact our team.

No. Fresh by 4Roots carries products containing or produced around common allergens, including milk, eggs, peanuts, tree nuts, wheat, soy, sesame, fish, and shellfish.

Always review the ingredient statement, allergen declaration, and manufacturer's packaging before consuming a product, particularly if you or someone in your household has a food allergy.

Product ingredients and manufacturing practices can change, so the information on the product's current packaging should be reviewed before consumption.

We recommend bringing refrigerated, frozen, and other perishable products inside and properly storing them as soon as possible after delivery.

If you won't be available when your order arrives, we recommend making arrangements to have someone retrieve the order or providing an appropriate insulated cooler for your delivery when possible.

Fresh food should not be left outside for extended periods, particularly in Florida's warm temperatures.

Packaging, labels, brands, farms, and suppliers may occasionally change based on availability.

We work with multiple farms, producers, and trusted providers, and some products may be sourced from different growers or brands throughout the year.

Product photos are intended to help identify the type of product being sold but may not always represent the exact packaging, brand, size, color, or appearance you receive.

If a particular brand, grower, or source is important to you, please contact us before ordering or review the sourcing information provided on the product page.

Fresh food availability can change quickly due to harvests, weather, supplier availability, and product quality.

If an item you've ordered becomes unavailable, our team may follow the substitution or refund procedures applicable to your order. We will not intentionally represent a substituted product as having the same origin, certification, or growing practices as the originally ordered product when those attributes differ.

If you have specific sourcing, dietary, or substitution preferences, please contact our team so we can document them whenever possible.

When provided by the producer or manufacturer, ingredient, nutrition, allergen, and other product information may be available on the individual product page or product packaging.

For packaged foods, we recommend reviewing the physical product label before consumption, as recipes, ingredients, and nutritional information may change.

If you need additional information about a particular product before ordering, please contact Fresh by 4Roots Customer Service.

Yes! Through our partnership with Fresh Access Bucks, SNAP EBT customers can receive up to $40 in matching funds for locally grown produce. Just use your SNAP EBT card to purchase, and we'll automatically apply the discount to your order.

We proudly accept SNAP EBT as payment for eligible items. You can apply Fresh Access Bucks (FAB) to your order to receive a match on qualifying produce. Simply select the SNAP EBT payment option at checkout, and FAB will be applied to your order after purchase.

Fresh Access Bucks (FAB) is currently paused. During this pause, FAB matching benefits are not available for purchases through Fresh by 4Roots.

For the latest information about the Fresh Access Bucks program, including program updates and availability, please visit the official Fresh Access Bucks website.

At this time, Fresh Access Bucks (FAB) is paused and FAB matching benefits are not available for online purchases through Fresh by 4Roots.

Please visit the official Fresh Access Bucks website for the most current information and updates regarding the program.