FAQ
Customer Service Hours
Tuesday - Friday: 10 AM - 3 PM
For the quickest response, please text us at 407-974-7846. We also welcome calls and emails. You can reach us at fresh@4rootsfarm.org.
Note: Due to frequent spam calls, texting is the fastest way to reach us.
How Do I Place an Order?
To order, visit freshby4roots.com, select your items, and choose pickup or delivery. After completing your purchase, you will receive an email confirmation with your Order ID and pickup details.
How Will I Know When My Order Is Ready?
Your order will be prepared for the selected time and location. We will have everything ready by your chosen pickup time. If you need to adjust your pickup details, please contact us to make arrangements.
Can I Get My Order Delivered?
Yes, we offer delivery within a 30-mile radius of our warehouse, including Orlando and surrounding areas. If you're outside the delivery zone, curbside pickup is available at our warehouse.
Where Can I Pick Up My Order?
Pickup is available at the following locations:
- 4Roots: Tuesday-Friday
- Packing District Farmers Market: Third Saturday of every month
How Do I Pick Up My Order?
- 4Roots: Drive up to the curbside pickup area (look for green signs) and text your name and order ID to 407-955-5301.
- Packing District Farmers Market: Visit us at the market register.
- School Locations: Find us next to our van in the parking lot.
Can I Add Additional Items to My Order?
Yes! Simply place another order and include both order IDs in the notes section. We’ll package your purchases together.
What If I Miss the Order Pickup Window?
If you miss your pickup window, your order will be available at the next available time slot.
Can Someone Else Pick Up My Order for Me?
Yes, they just need to provide the order ID and the name under which the order was placed.
Why Can't I Find a Product on Your Website?
If an item is not available online, it may be out of stock or discontinued. We update our inventory regularly, so check back for availability.
Why Am I Missing Items from My Order?
If an item is missing, it may have been out of stock or didn't meet quality standards. You will be refunded for any missing items. Please contact us if you have questions or concerns.
Can I Request Special Packaging?
We use minimal plastic packaging to ensure freshness. If you prefer no plastic, please mention it in your order notes, and we will accommodate your request.
Do You Accept Jar Returns?
For sanitary reasons, we are not accepting jar returns at this time.
What Does the Date on the Raw Milk Mean?
The date indicates the day the milk was collected. Raw milk is freshest within seven days of this date and can last up to three weeks.
Can I Still Shop at Your Store?
Our physical store at 18 East Joiner Street is permanently closed. You can shop online for delivery or curbside pickup, or visit our farmers market the third Saturday of every month from 9 AM - 1 PM.
Can I Still Shop at the Farmers Market?
Yes! The Packing District Farmers Market is open the third Saturday of every month from 9 AM - 1 PM. We'd love to see you there!
How Do I Cancel an Order?
To cancel your order, call or text us at 407-974-7846.
